Arcadent GDPR and Privacy Policy
Last updated: 1st September 2025
1. Introduction
Arcadent is committed to protecting the privacy and security of all users of our website and certification services. This Privacy Policy explains how we collect, use, store, and share personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, submitting a form, or engaging with our certification services, you agree to this policy.
2. Who We Are
Arcadent Ltd (“Arcadent”, “we”, “us”, or “our”) provides certification, assessment, and support services for healthcare organisations and multidisciplinary teams (MDTs).
Registered Address:
Arcadent Ltd
33 Church Street, Coggeshall, Essex, C)6 1TX
Email: support@arcadent.com
We act as a Data Controller for the personal data we collect directly and as a Data Processor where we handle data on behalf of our clients.
3. What Information We Collect
We collect only the information necessary to deliver our services effectively and safely. This may include:
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Personal details such as name, job title, work email, and phone number
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Organisation details such as MDT name, hospital or clinic, and address
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Assessment information submitted through our online platform
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Website usage data, including IP addresses, browser type, and pages visited (via cookies and analytics)
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Payment and billing information, where applicable
We do not collect special category (sensitive) data unless it is directly relevant to the MDT certification process and necessary for legitimate purposes.
4. How We Use Your Data
We use your personal data for the following purposes:
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To register and manage your certification account
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To provide access to the Arcadent assessment platform
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To allocate an independent assessor to review your submission
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To communicate about your application, results, or renewal
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To issue certificates and maintain the public register of certified MDTs
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To comply with legal, regulatory, or audit requirements
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To improve our services and user experience
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
Our lawful bases for processing under GDPR include:
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Contractual necessity: to deliver our certification and support services
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Legal obligation: to meet regulatory or audit requirements
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Legitimate interest: to maintain and improve our quality assurance processes
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Consent: for optional communications such as newsletters or marketing updates
You can withdraw your consent for non-essential communications at any time.
6. How We Share Your Data
We may share limited personal data with:
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Independent Arcadent Assessors, who review and validate MDT submissions
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Our technology providers, who host and secure our cloud-based systems
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Regulatory or accreditation bodies, where required by law or agreement
All third parties handling data on our behalf are bound by strict confidentiality and data protection agreements.
We do not transfer personal data outside the UK or EEA unless adequate safeguards are in place.
7. Data Retention
We retain data only for as long as necessary:
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Assessment and certification data: up to 6 years from completion
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Financial and billing records: 6 years (for HMRC compliance)
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Website analytics data: typically 12–24 months
After these periods, data is securely deleted or anonymised.
8. Your Rights
Under the UK GDPR, you have the right to:
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Access a copy of your personal data
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Request correction of inaccurate information
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Request deletion (“right to be forgotten”)
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Restrict or object to certain types of processing
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Request data portability
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Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us at support@arcadent.com.
We will respond within one calendar month.
9. Data Security
We use appropriate technical and organisational measures to safeguard your personal data, including encrypted cloud storage, secure authentication, and access controls. Our hosting provider complies with ISO 27001 information security standards.
10. Cookies
Our website uses cookies to improve performance and understand visitor behaviour. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.
11. Changes to This Policy
We may update this policy occasionally to reflect service or legal changes. The most recent version will always be available on our website.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Arcadent Ltd
Email: support@arcadent.com
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.